If you have recently made a referral for therapeutic support, the next step in your therapy journey is an Initial Telephone Conversation (ITC) before your introductory assessment sessions. But what exactly is an ITC, and why is it important? 

At Inspire Wellbeing Services, we believe in clear communication and transparency—because the more you understand the process, the more comfortable and confident you will feel. This guide will walk you through what to expect, why initial telephone conversations matter, and how it helps us to get the right support for you.  

An Initial Telephone Conversation is a short but essential call that helps us gather important details about you or your child before therapy begins. It is not a therapy session, but rather an opportunity for us to: 

• Learn more about the reasons for your referral.
• Understand your unique situation and concerns.
• Explain the next steps in your therapeutic journey.
• Answer any questions you may have.

This information, along with your referral, is then shared with our clinical team, who will allocate the most suitable therapist for your introductory sessions.

We understand that starting therapy can feel overwhelming, especially if you are unsure what to expect. The initial telephone conversation helps ease this transition by: 

• Clarifying your concerns: We take the time to understand your situation beyond what is written on the referral form. 
• Providing reassurance: You will have a chance to ask questions and understand the support available. 
• Making sure we get the right fit: The more we know about your needs, the more effectively we can allocate you the therapist best suited to support you. 

After the initial telephone conversation, our clinical team will review the information and allocate the most suitable therapist. Once allocated, your therapist will contact you directly to arrange your introductory sessions and your therapy sessions thereafter.  If you would like to you can read read more about our allocations process.

At Inspire Wellbeing Services we want to make your referral as smooth and stress-free as possible. An Initial Telephone Conversation is a simple, friendly conversation that helps us understand your needs and ensures you get the right support. 

If you have any questions before your ITC, please get in touch. We are here to help.  

Contact us at 01245 914 701 or hello@inspirewellbeingservices.co.uk