Frequently Asked Questions
Discover compassionate support and evidence-based therapies designed.
About all therapy sessions
We aim to process referrals and begin the introductory sessions within three weeks of an initial telephone call taking place. If your availability is particularly limited this process may take slightly longer.
When you make a referral into our services you will sign a consent form with the details of our cancellation and missed appointment policy.
The full cost of the appointment will be charged whenever a client misses or cancels an appointment without giving a minimum of 24 hours’ notice.
Yes, we do. However these may not be appropriate for every client and need.
Sessions last for 50 minutes.
Sessions need to take place weekly to allow for appropriate continuity of support. In longer term cases, your therapist may recommend spacing sessions out to every 2 weeks at the end of support.
After the introductory sessions we can provide you with guidance on how long we expect the course of therapy to take. If you and your therapist feel that it would be beneficial to extend, this can be reviewed.
Our team of therapists are all registered with the appropriate professional bodies and regulators. We have an extensive application and recruitment process, and all our therapists have current enhanced DBS checks completed.
Sessions and other expenses should be paid in advance or on the day they take place via bank transfer.
You will receive our bank details when you sign the payment agreement for sessions.
It is really important that you feel comfortable in sessions. We always try to allocate the most appropriate therapist according to your needs, but if you feel you would like to consider another therapist, please contact us.
Yes, sessions are confidential, meaning that what you share with your therapist will remain private. The only exceptions are if there are serious concerns about your safety or the safety of others, or if there is a legal obligation to disclose information, for instance in cases of abuse or neglect, court orders requesting disclosure or medical emergencies. If such situations arise, your therapist will discuss this with you whenever possible before taking any action. To find out more about this you can read our Child Safeguarding Policy and our Adult Safeguarding Policy.
It is normal to feel unsure or to struggle to express what is on your mind. Your therapist is trained to create a safe, non-judgmental environment where you can think together, and open up at your own pace. Therapy can involve different approaches, such as creative exercises, mindfulness, or exploring feelings through questions, which may help you express yourself more comfortably. You are not alone in this, and your therapist will support you through the process.
Therapy with us is open-ended, meaning there is no set limit to the number of sessions you can have. The number of sessions varies depending on your individual needs and preferences. Some people find short-term therapy helpful, while others may benefit from longer-term support. After your introductory assessment sessions, your therapist will design a plan that best suits your goals. If you feel you would benefit from continuing, your therapist will explore this with you. Our therapists take an open and transparent approach and carefully balance your support needs with empowering you to end therapy when you feel ready.
About therapy for children and young people
For safeguarding reasons, we ask parents with a child under 16 years old to remain on site during their child’s sessions.
Sessions take place directly with the client. If the client is your child, they will usually be the only person in the session, unless your therapist explains otherwise. If your child is unlikely to agree to attend sessions alone, please raise this with your allocated therapist as soon as possible.
Yes, children and young people can be seen at school with prior agreement from both the school and the child’s parents or carers. This can be a convenient and familiar setting for young clients, helping them feel more comfortable. Inspire Wellbeing Services works closely with schools to ensure sessions fit into the child’s timetable and confidentiality is maintained.
The child’s teacher will know that the young person is coming out of the classroom for a reason, but they do not need to know the detail. The therapist will talk with the young person about how to discreetly leave and re-enter the classroom for their sessions. The therapist will also explain that they do not share the content of sessions with anyone in the school, but do have to follow the school’s safeguarding procedures and inform Inspire Wellbeing Services if concerned about the young person’s well-being.
Yes, it is only the therapist who does not share the content of the sessions with others (unless there are safeguarding issues). However, the therapist may support their client with how to share information about their therapy with people who feel safe, emphasising that it is their choice.
About support at our head office
We are located at: Hargrave House, Hollycroft, Great Baddow, Chelmsford, Essex, CM2 7FW.
Yes, our building is accessible. Please let us know before your visit, if you have additional accessibility needs.
Yes, we do provide guest wifi. Please ask reception for the login details.