Frequently asked questions

Do you offer online sessions?

Yes, we do. However these may not be appropriate for every client and need.

What if I need to cancel or reschedule my appointment?

When you make a referral into our services you will sign a consent form with the details of our cancellation and missed appointment policy.

The full cost of the appointment will be charged whenever a client misses or cancels an appointment without giving a minimum of 24 hours’ notice.

How do I know that your team are appropriately qualified to support?

Our team of therapists are all registered with the appropriate professional bodies and regulators. Additionally, we have an extensive application and recruitment process to ensure the highest quality of support. Furthermore, all our therapists have current enhanced DBS checks completed, providing extra assurance of their professionalism and suitability for working with diverse client groups.

How long do therapy sessions last?

,Sessions last for 50 minutes.

To ensure appropriate continuity of support, sessions typically need to take place weekly. However, in longer-term cases, your therapist may recommend spacing sessions out to every 2 weeks towards the end of your support.

After the introductory sessions, we will provide you with guidance on the expected duration of therapy. Should you and your therapist feel it beneficial to extend, this can be reviewed and adjusted accordingly

How long will the referral process take?

We aim to process referrals and begin the introductory sessions within three weeks of an initial telephone call taking place. If your availability is particularly limited this process may take slightly longer.